I stayed at the Rio Hotel in Las Vegas on 7/8 and 7/9 and checked out on 7/10. The furniture in the room was so dirty I could have went out in the street and picked up cleaner furniture from a homeless individual. The couch the chair and ottomans were stained and dirty. there was urine on the floor by the toilet, so housekeeping did not mop the floors. The room number was 1353. I filed a complaint with management when I left and all he did was supposedly put comments in the computer. My family member had the same experience except one room was worse than mine were the bed sheets were not put down and the windows in the room were dirty where you cannot even look out. I expected a lot more from Caesars. I could have went to a motel 6 and had a cleaner experience. during this time with the Pandemic you would think the rooms would have been cleaned while things were shut down. For the amount of money this was the worst experience I have ever had anywhere. your reviews on the hotel say it all from various people and I'm just sorry I did not read the reviews before booking although your website stated it was a 4 star hotel. if I had to rate it I would only rate it a 1 star. I would like some one to contact me at [protected]- I may even contact the Better Business Bureau to file a complaint. Shameful!!! Marian Lujan