30 Aug, 2021 → by ClaimboUser111389
Cancellation of apartment
1
Hi I booked 2 bedrooms apartment in Brighton confirmation number [protected], my booking has been cancelled. Booking.com offered a few rooms which was not the same standard as my initial booking so I booked the room which I have chosen from the booking.com website I was told that the booking.com will pay the difference but they did not give me the details how to do it and they don't respond to my emails. secondly, when I checked the cancellation of the 2 bedrooms apartment the price was increased by booking.com from £135 to £175 (which I can proof as I took the screenshots of the booking). Please could you kindly help me to get the refund. Thanks Kasia