3 Jun, 2019 → by ClaimboUser527421
treasury client services
2
Bill (William)Harris, our new AVP Treasury Lead (OKC) was very rude, and condescending to me on the phone this a.m. . I simply needed to get my user I.D. . I had my customer number and password . It is usually already programmed in but my computer was recently reset and lost my information. He was not welcoming, polite or helpful. When I told him who I was, and why I was calling he seemed put off. He then, proceeded to tell me that" I should already have this information" . He then, asked"" why I had my costumer number and password but not my I.D." ...REALLY? I told him that it is usually saved but my computer was reset so, it is no longer programmed. He then, asked me ANOTHER question " How am I supposed to get this information for you?" " How do I know you are who you say you are" These are questions that I thought were not necessary and questions he should be able to figure out, not me. Finally, he told me that he could not help me and gave me the information to whom could help me. I could not wait to get off the phone with him. That was the WORST service I have had with BOK. If this account was my personal account- I would definitely be changing my bank, unfortunately this is for a business I work for and don't really have a choice. Bill Harris does not know BOK standards or costumer service expectations and it shows.