I Am Going Go The Media!! My husband and I are at our wits end, and we're getting no help at all from Bank of America customer service. We initiated a wire transfer to Costa Rica on February 8, 2021. We were told the funds would be available February 11, 2021. Today is the 24th and the funds have not been received. Last Thursday, February 18th we initiated a trace on the whereabouts of our funds. We were told it would take 2 business days, so we were expecting some kind of answer by Monday, February 22. As stated, today is the 24th and Bank of America has no information on our $17, 500.00, which is totally UNacceptable!! We have been loyal, respectable customers for over 40 years, and now we are getting no assistance from customer service at all. We are in another country and have no access to our funds. Please Help!! Our money is gone and Bank of America WILL NOT help us!! I am prepared to take this to the media