On 04-05-2021.Isn't enough room here to explain the complaints I have encountered with Bank of Am. They charged me $1, 100. for a refund that did not go into either of my accounts and that I did not request to be done. I have talked to at least 30 people at the bank and get a different answer every time. I've spent countless hours on phone calls, only to be put on hold, hung up on, talked to very rudely. With no refund to my account. I even received a letter from them saying it had been resolved and deposited back into my account, which has not happened yet. I am so fed up with BofA . After 18yrs of banking with them, I'm being charged $1, 100. for their mistakes and then more mistakes they have made.