My dad passed away in Feb 2021. We went to the closes Bank of America and gave them my dads death certificate, living will, and will to take my dads name off of the account. That was the easiest part except we had to send them the death certificate 3 times after that. Then my dad had a CD and for some reason didn't put any one as the beneficiary, which is strange for my dad to do something like that. The other thing is my mom is on the same checking and savings account as my dad and the CD is under those accounts. Well we talk to the probate department and asked what we need to do. The sent us an affidavit of Heirship for Texas and said we needed to fill this out have it notarized and filled at the clerks office which we did. So I faxed all the paperwork along with the death certificate again and my mom went to the local branch and handed all to be looked over and at the branch said everything looks good and was scanned and sent to the probate office. Now the where sent two copies of everything the same day. I called a few weeks ago asked if they got it and they said they did and said everything is in order to call back next week. So I did, I called back today and was on hold for an hour waiting to be helped. Finally talked to someone and they said the Affidavit of Heirship wont work, we need to go to court and get paperwork from the judge. The CD is worth 5000.00 dollars. Then I told them that we had a will and a living will saying my moms the beneficiary, so asked for me to send. I told him that we faxed it, emailed it, and when my mom went to the branch she handed it to them to scan and send. They tell me that they don't have it. My mom is in her 80's and to do all this she has to drive into the city of Dallas which isn't a good ideal. So when we have stuff like this to do I have to fly down and help her. This is costing us a chunk of change. So it looks like we might be out of 5000.00 dollars. For me to fly there, get a lawyer, and go to court will be more than the CD. I have been with some banks that have been so so, but Bank Of America is the worst and it not the first time we have had problem with them. That is why I am with another bank to do my banking with. The bad think is that all she wanted to do is cash that in and put in her savings account which was the same account as the CD. Then my dad didn't put anyone