My son and I have same flipflop cell phones that we are using for number of years. We are customers for many years. I pay both phones under my account. Recently, AT&T sent by mail wireless cellphones for me and my son. The old cell phones do not work anymore. Service unavailable. Well, both cell phones have same problems. Incoming calls go directly to the voice mail. We don't hear phone ringing from incoming calls. On my phone, I told AT&T to restore my alarm clock at 6 am daily which he did. Alarm clock rings at 7 am instead of 6 am. My first day in the AT&T store was Thursday 7/22/21 and sales rep. Gerardo was so kind to help me but still trial and error. Sometimes the phone rings in the store, next day, no ringings. Problems of course are on both phones. Friday, went again to the store and same guy helped me. Friday and Saturday same guy helped me. He set it up 6 am daily alarm on my cell phone. But why is it that the alarm goes at 7 am instead of 6 am as was set on the cell phone? Finally, Sunday, July 25.2021 at 11 am I was in the store as first customer. There were two new employees greeted me. One guy and one lady. Gerardo was off that day. I voice same problems. She said, that's not their job to solve problems, it is on my own. They only activate phones. As I was talking to them I saw the Manager Tim who we know each other since day one coming to the store from the parking lot. I was happy to see him because he knows more about phones. As soon as he entered the door, he saw me and said"I am not in good mood today" I said in return"well please don't put your bad mood to me as your elderly customer ( I am female 84 years old asian american of filipino parents. The manager was angry talking very stern voice and looks. It is true that the alarm is set at 6 am but he does not believe me that it rings at 7 am. I said I have good hearing. Then he said angrily" Call 611 and talk to them, .not our job to solve your problems. Our job is only to activate phone" I asked him nicely" Can you dial the number and I will talk to them?" His answer"No, dial yourself, We don't accept craps here" I told him" This will be my last visit in your store. Be nice and respect the elderly woman, your customer for many years. I feel that time I was discriminated. Manager Tim was nice to me only when paying bills. He was there when sales rep, Gerardo was working. The lady sales rep told me that Gerardo is doing the help in his own like but not them to solve the problem. My blood pressure went high because of frustrations the ways I was treated. Both wireless flipflop cell phones are defective, Is that our fault and do they have to be angry with me? I went there alone during those days July 22-25/2021. Manager should not bring his bad mood to an elderly, asian woman like me.