I filled a claim to get my 11 pro Max replaced because of speaker issues. No problem with my claim nor wit. Received replacement phone in 48 hours. I filled my claim in March of 2021. I returned my original phone with the prepaid postage in the beginning of April. Never heard another word until June 2021 saying they never received the phone. I never got an email phone call nothing asking why I haven't mailed it out or where the phone is. I just got my phone bill wanting to pay my phone off which is over 1000$. All my tracking was in emails which I go to and will not take me #. I can't pay over 1000 to keep my phone when I call they tell me to file a claim with USPS which will not open a claim bc it's been over 60 days I need help instead Assurian is trying to swell me home protection