Sales order no [protected] - delivery date 1/3/2021 sectional sofa, piling all over the entire piece - fabric is terrible! purchased insurance and submitted claim T17896 - ins claim was REJECTED - Insurance co stated that due to the couch being so YOUNG this qualifies as a MANUFACTURING DEFECT and they will not cover - recommended I address with Customer Care- Spoke with Nateyah from customer care - who told me to use a fabric shaver and they will not fix it - requested this to be escalated to a Manager for assistance - No call or follow up. Spoke with my Salesman - who referred it to his manager - NO RESPONSE!! WHAT TYPE OF COMPANY ARE YOU - I PAID IN FULL FOR THIS SECTIONAL - AND NOW I CANT GET IT REPAIRED?? I WANT IT FIXED/REPLACED OR REFUNDED AND I WANT A RESPONSE IMMEDIATELY THIS HAS BEEN GOING ON FOR A MONTH!!! Gerry Fata [protected] / Tracy Fata [protected] [protected]@gmail.com