We tried today to find a solution to get me unresponsive I Phone XS Max repaired. After two hors on the phone, we have not been able to even get an estimate about how long it takes and or an address where we can deliver the phone to. We do have in the family several MaxBook Pro 16 and Mac Book are - besides many I Phones! This mail is to inform you, that you have - because of lousy customer service and not qualified people on the service lines - lost a good client. In. between my company and my family, we have easily spend USD 20, 000.00 a year on APPLE products. This will go in the future to SAMSUNG or HUAWAI, because this are companies, where good clients do not get treated like beggars.