COMPLAINT OF FRAUD, CHEATING NATURE OF YOUR RESELLER USING YOUR BRAND NAME Dear Sir Aptronixindia.com premium reseller website had sold me online IMac 27 for RS. 2199 And 3no. I phone mini for. RS. 2099 July 12 I have bought IMac 27 online from aptronixindia.com website with order Num: 21200 July 17 I have bought 3 iPhone mini online Aptronix India.com website with order Num: 21553 It's not pre order. It's complete order when I purchased online from aptronixindia.com website They are not delivering the product, not responding to my email queries, not responding to call centre queries Now they are forcing me to pay extra amount. And wrongly claiming it as pre order. I have asked to verify the invoices, but aptronix is reluctant to check invoice They are deceitfully luring customer with fake prices publishing online for a very low price once we buy the apple product, Aptronix India. Is asking to pay more amount to complete the order. This is unacceptable. It is cheating. It is punishable crime. It's an IT e-commerce crime. Apple company should immediately initiate action on reseller as you have allowed to use your brand. Aptronix is cheating customers using your brand image. We have not bought because of aptronix, because of apple we bought from your premium reseller. You are also accountable for the same Kindly take necessary action on aptronix India on their fraud, cheating nature and delivery the products as per invoice placed without any further delay Don't know how many lakhs or crores of money accumulated luring customers in this deceitful manner for how much long time? I hope you appreciate I have brought to your notice and protecting your brand image in the market Kindly make sure to deliver the products which I have bought as per my invoice without fail and at the earliest It's a serious fraud case to brought to your notice from you premium reseller.Aprronix India . kindly acknowledge my complaint and kindly take necessary action In fact I have registered a complaint. Case no [protected] with apple support. And have uploaded all necessary documents what they have asked me to upload with regard to case number Almost more a week time. Till date there is no response Important: I have also ordered three iPhone mini online with Aptronix India with the order no. 21553. My order invoice was disabled when I have tried to acces from Aptronix India website . This is heights of harassment FRAUD DISHONEST CHEATING Misbehaviour and unprofessional and harassment of Aptronix India 1. Aptronix India is not answering or responding to my emails and clarifying on invoice generated of my purchase 2. Call centre team of atronix India harassment In my telephonic conversation with with your reseller call Center executive Of Aptronix India they he informed me that 1. They cannot have access to customer invoice 2. When they are unable to answer my query and informed me that there are no supervisor or senior advisor to come on board. There is system of seniors coming on board to answer queries 3. There is no tracking order 4. They could not answer my query when I asked why my invoice says. Pre order fee is 0 5. Most importantly I have asked him to generate a complaint number. To follow up and to avoid unnecessarily explaining again and again to other call team members.. They bluntly told me they cannot generate complaint number Now Aptronix India cannot deny I have recorded the Aptronix India call centre conversations for the harassment which I have undergone When the call centre of your reseller don't have access of invoice of customer, how they going to resolve consumer or customer queries. I KINDLY REQUEST YOU TO TAKE ENQUIRE AND TAKE APPROPRIATE ACTION AND SEEK.THE REPLY FROM YOU TO RESOLVE THE PROBLEM AT THE EARLIEST Regards N Kumar