Ampath as as lab service is fantastic. The organisation is however let down by the laziness and incompetence of the administrative back office. In order to request statements of my fully paid account, I had to go through over a week of requests being sent, information being requested for archive retrieval, only to be provided with the incorrect information. This is after having specified the date range required in writing, multiple times. The level of reading and comprehension in the administrative ranks of this organisation is sub matric. Calling the singular point of contact has been a nightmare in itself, with employees answering and simply hanging up. This organisation may be a medical facility, however it is equally a private business, which needs to take a serious look at it's client interface, which according to all the complaints lodged here, is failing abysmally.