9 Jul, 2021 → by ClaimboUser108116
Poor customer service with the covid registration guy name David at Secrets in Mexico
1
July 3rd 2021 My Husband and I went in to take our Covid test for our return travel, upon arrival the guy at the check in table was already being very rude to the couple in front of us. When it was our turn he became very rude with us, and kept saying we were not on the list but said "Just fill out the paperwork" in a real nasty tone, He then kept saying stuff to us in Spanish, We filled out the paper and handed it to him, he snatched the information out my hand and said I didn't put a phone number on it, I advised him that there is not a space for a phone number and said write it on bottom. I told him he didn't have to be so rude, so my husband spoke up and said "Your not gonna talk talk to my wife like that, so we asked his name, he pointed at his name tag. He proceeded to talk to us in Spanish, then picked up the phone and started talking really fast and loud in spanish, hung up the phone and told us to sit down. We were called in for our test took the test and was told to leave immediately. I asked him aren't we supposed to wait for our results, he said NO! He said our results wouldn't be back until 7pm. We walk out of testing area and we see people sitting in this other area waiting. I asked what they were waiting on and they said their test results, they were told to sit there 30mins for results. Well we decide to go to Lobby and make complaint on testing. 40mins later one of the guest services people came and got my husband out of the breakfast line and told him to come with him. 40mins later I go see what is going on and another guy tells me that David said my husband tested positive for Covid, but I tested Negative. My husband and I are BOTH fully vaccinated. We were both told to return to our room and pack our things to be moved to different location. We were then advised he could take a PCR test in a few hours. We got a call to our room stating the test was going to cost 365.00 out of pocket. He took the test and then 2hours later was told he was negative. Not sure how you can be positive one minute and negative a few hours later. We truly believe that David made sure my husband had a positive test on purpose, because once we got back home we were told one of the couples there that because she was so scared to take the test David wrote on a sticky note if she take care of him and pay 25.00 he would make sure she had a negative test. So this made me to believe that he had something to do with the test results. This whole ordeal caused us to be quarantined in a room for a full day and half the night.