My daughter and I got lost when trying to park for our 4:00pm appointment. There were zero directional signs on the campus and we were not sure where to park. We arrived inside the facility at 4:08. They turned us away and said they only have to wait 5 minutes. We had our Rapid Pass and forms filled out before arriving. This supposedly saves 15 minutes, but again, they said no. This was my daughter's first time donating and it was a terrible experience. The woman at the desk was on her phone and didn't even put it down to talk to us. She just said it's too late. Really? 8 minutes? I thought there was a critical need for blood? Very disappointing.