Orenda PR-10000 one quart liquid was ordered 8/9/21 for total cost of $41.77. The product I received was very different. It was 2 quarts of a different product. A refund was issued by Amazon 8/14/21 for the full amount, pending return of the product. I returned the product to my local UPS store, as required. I suggest you can check their records. I was recently advised the the Orenda PR-10000 was never received, so I have been charged the $41.77 once again. I am only guessing, but I think the problem is that your system was expecting the Orenda product returned, but I never got it in the first place. I did return the 2 quart product, that I recall cost about $22.00 or so on your site. I suggest you check your returns for such a product, and refund the $41.77 again. 8/16/21, I ordered the Orenda product once again, and got the correct one, no problems. Thanks.