I contacted Accredo and let them know I was stopping a medicationRINVOQ and resuming stellara ( I had refills available). I was given a delivery date for two days later aug 12. On aug 13 I had not received it and logged on to discover the incompetent person I spoke with discontinued both medications!! They should be fired. That is negligence, medical error, obstruction of care and led to extremely delayed medications. I had to change to another specialty pharmacy because of this. They will not respond to messages . They had a ROBOT call and prompted me to keep pressing buttons and never got a human being!! I am not a robot I speak only the English language and pay my bills in full. I expect HUMAN respect!!