I have regular pickups on three days a week for dialysis. I use to get picked up on time. Now the drivers either don't show up or show up late for these appointments. Now I have to make alternative plans in case the driver does not show up. This has been going on for at least the past three months May, June and now July of 2021. Access A Ride has always sent an Access A ride vehicle on time when I had a regular doctor appointment. Now I can't depend on them for that. I had to cancel my appointment and make another one because access a ride never showed up. This happened July 22, 2021. I'm a Senior who is ill and need reliable service which access a ride use to be.