I've been calling access-a-ride for several hours throughout the last few day and I haven't been able to get a rep on the phone at all. I have several doctor's appointments coming up during the next week and I desperately need to make a trip reservation with AAR. I'm disabled, I have limited mobility, and my physical condition impedes me from using public transportation. This is ridiculous. I've even tried signing up for the online reservation feature and it's a total failure. It constantly tells me the ID number I've been using for years is incorrect. How am I supposed to make my medical appointments if I can't make a reservation with this service?