On 5/27/18 my 11 year old son was so excited to purchase this Striker-X HD camera drone. The controller would not turn on. I took him back to Academy Sports and exchanged the drone for the exact thing. The lady working the service desk was great and put the same batteries in the new controller and it came on. However, after charging the drone fully, the controller would not sync to the drone. I called the customer support number for the drone, waited about 7 minutes on hold only to be told if it wouldn't sync then they couldn't help me. My son has been so disappointed with this drone. I do not expect to receive such poor quality in any item purchased at Academy Sports.