I opened a phone and internet Cox Business acct July 2019 and have had a lot of technical issues. My lines have been down at least 19 times, sometimes days at a time. Cox has had to send out a technician at least 5 times. I have an insurance agency and I cannot work without my phones, so I have lost a lot of money during these outages. Surprisingly, they have not identified the issue, but have confirmed that it is on their end and unrelated to area outages and/or my location itself. The salesman (can provide full name) who opened my acct, told me I could cancel if there were ongoing technical issues, without a penalty. In September, we started working remotely. When I contacted Cox to set-up our lines, so we could work remotely, I spoke with a rep in their "Customer Loyalty" department. After mistakenly telling me they did not have that capacity, he realized that they did, so he made the necessary changes to order me new phones and process my remote access, which he said could take up to 21-days. Since he said I could not get out of my contract, even though I'd had ongoing technical issues, he upgraded my internet service and credited 2 lines. I called last week, because I hadn't heard back and the same rep admitted "he'd drop the ball", but would now allow me to cancel my phone lines, but not the internet, so now I'd have to pay double than before $190. I told him I'd think about it, and called back today. Today, he told me I would now have to wait another 21-days to call remotely. I've been losing money this whole time, because we have not had remote access, so now I'll have to wait another 21-days to have the phones I'm still paying lines. I asked to speak to a manager, but he said there wasn't one available and may not have one for 24-hours. At this point, I would like to cancel my phone lines and internet service, with no penalties, as I have tried accommodating their glaring and recurring technical and customer service is I would like to be let out of my contract for both my phone and internet, without a breach of contract penalty, as Cox has not upheld their end of the agreement. It is clear that they cannot provide me the service I need. Some, not all, the times my lines were down. Jan 21st-Carla B. lines were not masked after we moved Feb 1st-Jose R. lines down Feb 3rd-Tech Visit Mar 14th-Ruth R. lines down Mar 19th-Johnny R. lines still not masked (Ticket opened) Mar 27th-Paola S. lines down Mar 29th-Tech visit. Tech opened a ticket bc the issue was not identified. Apr 3rd-Carla B. lines down unresolved (Tier 2 Escalation) Apr 10th-Nicolas lines down Apr 11th-Tech Visit (ticket opened) Unresolved Apr 15th-Camilo M. lines down Apr 17th-Tech Visit (Ticket Opened) Unresolved Apr 21st-Gustavo E lines down (Tier 2 Escalation) Unresolved Apr 22nd-Tech Visit Jun 1st-Francisco lines down Jun 5th-Jhonny lines July 4th-Geraldine lines down Aug 3rd-Carla B. lines down Sep 20th-lines down User's recommendation: Use 2 Dixie cups and a string for better communication services.