We have MetLife home and auto through my workplace. My policy which should auto renew (premium is deducted monthly from my paycheck), didn't renew this year and I discovered it quite by accident. I was told by customer service they'd get back with me in under 48 hours. It has now been over twice that long. I called again today. While the customer service reps (foreign) were kind, they have not been able to figure this out or resolve it. User's recommendation: Find a different company (maybe growing pains in being acquired by Farmer's??).