Issue with car rental, rude customer service, refused to rent a car blame that I have already rented a car and I will not be rental a car, finally rental car very late but charge for extra day User's recommendation: The Avis and budget agency at Royal Sonesta is managed by a crook uneducated unrefined carpenter who lacks customer service as well as rental procedures and terminology. She only knows how to double charge customers or charge for the service she did not provide.. She failed to give a copy of contract, wrote two contracts.