Kabriel I believe was his namea gentleman who is definitely an asset to your organization. He drove from Indy to my house to deliver phone to my house and initiated the switch over process. I initiated replacement request at noon on-line and the gentleman called and said that he would be here between 5-7 pm.same day of request. He did exactly what he said he would do. I applaud you for your expectations for high customer service levels. This is the way you establish long term loyalty. User's recommendation: Very high…exceeds expectations!