Order Reference Number: 742939**** (Customer Name: Mr A Chihani) Hello, As it is very difficult to have some one to help in the phone we try this email through this page. After trying to Install the washing machine by your team, Friday 7th May, we discovered that there is *** caused by a crack in the highest corner of that machine. Photo here attached. Please proceed with the repairs/replacement as soon as possible. Kind regards. A. Chihani