Wood tray cylinder warped after 14 days of use, great product love how the food comes out smoking in the electric smoker, but the handle got warped and broke a weld still on but not by much please contact me to fix issue 617699**** I hate to return the product to Lowe's ma 01082 because of a simple issue &;;;;;;;;;;;;;;;; already spent time seasoning the smoker hate to start of a square one User's recommendation: Good product but seems to lack in costomer service.