The hem strap for tightening the garment was never there as it was completely seemed. How bad is this company with the prestige they command in the market place. I am shocked beyond belief, and now even worse they do not reply to your problem,practically impossible to receive a reply from them. I will never buy online from this company again, and urge fellow shoppers in these strange times to follow suite. Im shocked. Phillip Smyth. User's recommendation: Stay away from this company.