I have purchased, used and loved Keurig coffee makers for over 20 years. I still own one I bought around 2000, and it still works (for my office). Over several years, I purchased many other Keurig single serve, and they ALL stopped working in a very short time. I can only assume they have farmed out the design and assembly of their makers to the cheapest bid. For $100 a pop, they seem to be able to afford so many returns... curious! The loss of so many Keurigs over many years doesn't seem to deter them from making interior products. Goodness. I can only assume that Keurig has farmed out the User's recommendation: DON'T WASTE YOUR TIME, MONEY AND FRUSTRATION ON KEURIG.