The battery hatch on my Voopoo Drag Max became loose a month and a half after purchasing and to no fault of my own. It continued to become looser and got to the point it would not close properly and would pop open on its own spilling out the batteries with the slightest touch, tap, or pressure. It finally struck me that if I found the receipt I could maybe get help from Voopoos warranty department. Eventually I found the receipt and contacted them within the 90 day period. I was asked to provide a clear video of my product and the problem, along with the receipt of my purchase and a picture of the back of the original vape box. I was then offered a 50% discount cause the emailer said it wouldnt make sense to ship overseas from America to China. I was given an incorrect phone number and address so I was forced to communicate via email only. Its been a month and still no resolution after many many emails. Mine practically begging them to honor their 90 day mod guarantee and them offering 60% off or me to ship overseas to an address that doesnt exist, and shipping costs being on my expense to receive a replacement upon their inspection and it concluding no fault of my own they said. Ive argued that if I knew this and selling point of the vape being their 90 day guarantee that I wouldnt have purchased. I argued I shouldnt have to put more money in their pocket in order to receive a replacement. I argued I shouldnt have to send overseas and have to eat the hefty coat due to their error. I argued I sent a clear video that inspection isnt needed. I argued that I read online many many places this same issue with customer service dating back yrs from now. Many many places online where reviews state the same battery door loosening hinge issue and voopoo themselves responding so that leads me to the understanding they are aware of the issue with the vape and their customer service. I still havent gotten help. No coupon code or way to ship even though its not feasible. Im grasping at straws currently! Its been over a month now and still no resolution. User's recommendation: Buyer Beware! DO NOT PURCHASE!