My mother passed away on June 19 in the USA. Her remains were to be transported to Montenegro shortly after my flight, which I booked via Luftansa online on 6/24, and was to travel on 6/27 with a return on 7/5. While at the visitation on 6/26, I was told my mothers remains would now arrive in Belgrade on 7/4 and in Montenegro on 7/5, the day my flight back to Chicago. I tried rebooking for a later date but couldnt get a ticket via Luftansa for the dates i wanted. Called many times on 6/26, my calls were dropped. I canceled and Luftansa refuses to refund under unusual circumstances. User's recommendation: Take your business elsewhere, other airlines are very flexible and more humane.