On jan 6th I purchased one of you items. when my daughter came to hook it up she said there is no way we can get a signal we are surrounded by mountains. I didn't even take it out of the package On jan 28th I returned it to you. according to the tracking # it was delivered to you jan 30th at12:59 p.m. My account ending in in 0843 has not been credited yet. Clara m Overton 2134 Sandspring Ct sierra vista, Az 85650 520803****