Well after not receiving a timely response from the online bot over 40 min wait - i called the Moore Park branch where a helpful young lady found my order had been placed ona HN store in VIC. She gave me a number I called the store spoke to a young lady who confirmex my order had gone to back order. She found another at another store and said she would do her best. Two hours later i received a notice that my order was on its way from WA - the online customer service sucks but dealing with real people was wonderful