Email #3 - Hello. This is in reference to order #9785****, for inmate David Sawyer (#110****-Keen Mountain Correctional Center). He ordered a new tablet and received an email from JPAY on 5/2/2021 that the tablet had shipped. As of today (7/23/2021), he still has not received it. Hes submitted multiple trouble tickets, that JPAY does not even acknowledge, must less answer. We have inquired with Keen Mountain and the tablet is not there. Payment has been made but the tablet still has not been received. A refund should be issued or the tablet needs to be shipped. Please contact me as I am Mr. Sawyers Agent (Power of Attorney) with any questions.