My credit card was used to purchase points for another persons flight by a South West Rep while I was on the phone with her. Then my itinerary, credit card info, cell phone number, name and Rapid Rewards number were all emailed to this unknown person who contacted me to let me know that they had received an email with all of this info. I was also charged for an amount multiple times. This rep also booked my flights wrong and I Was forced to call back to correct it. About 4 hours after I was contacted by a woman in Sacramento CA and was told that everything I had just scheduled was to be undone and that I was to call back with in a month or two to attempt to schedule my trip again.