Caleb He did a great job. I want to move my files from the old computer to my new computer. He was able to do that quickly and also reassured me that I have Microsoft office already on my computer so I didnt have to go out and get it. He also let me know how to finish the moving of the files when everything is complete. User's recommendation: Tech-support did a great job and I would definitely recommend carbonite to future customers. The wait time was very brief and the technician was very knowledgeable and helpful with a good attitude.