I went shopping at a Spencers in Boise, ID last week & they left the security device on a hat that I bought. I live 2 & 1/2 hours away & I cant go back for them to help me get it off. I did talk to someone on the phone & they told me to email you with a picture but I dont see any where here that I can send a picture?? This is for my sons birthday on Friday guess what hes NOT getting because you guys wont respond!!!! User's recommendation: Absolutely no response!!