My recliner is stuck in the laying flat position. I have notified the customer service dept numerous times.the recliner is only 18 months old and I paid over a thousand dollars for it and it is totally useless the way it is,as a matter of fact it is a fall risk.My father in-law is 97 years old and he cant use the chair,and he has a hard time walking around it.I dont know what to do. User's recommendation: Look up customer reviews.