Update by user Aug 29, 2019 Monetary loss is $7,000.00 Original review posted by user Aug 29, 2019 I purchased hearing aids on 03-23-19 and requested a refund on 04-15-19. Problem after problem. I was told they were an in network provider- not true- as a result my primary insurance provider didn't pay at in network price and secondary provider paid out $2,725.00 instead of $4,000.00. I would have never used them had I been told the truth. I paid 2,000.00 down on a $7,990.00 pair of hearing aids- balance was supposed to put on credit card with 0% percent financing- this was not done- 5,000.00 was put on card for 5 years with 12% interest. I made call after call- email after email. Darryl Brooks- manager of the Pleasanton Store who does not reside in CA) called me and stated he would call me back- that never happened until I went to Corporate and called 3 days in a row! When he called me back he was extremely rude and accused me of not paying $2,000.00 which I had and when he looked it up (in other words- did his job and checked) he realized I had paid the 2,000.00 down. I am bringing up his name because after going back and forth with Corporate- they advised me to call : Gregg Olson @(360) 573-**** Email: greggo@***e-earnw.com - I emailed him yesterday with no response and called back the number today to be told by "Kay" at that number that Darryl Brooks should be helping me. What a nightmare! I have emails and call logs to back up what I am saying. I requested a refund during the time frame required in their contract. PLEASE!! Stay away from Pleasanton Miracle Ear and kindly support me by calling and emailing the owner Gregg Olson @(360) 573-**** and Email: greggo@***e-earnw.com about taking responsibility and honoring their contracts. There are other service providers out there "why" utilize a company that is dishonest and does not abide by their contracts. Can you imagine what seniors that are not fully capable of speaking up go thru? This review is for Pleasanton Ca. Miracle Ear Gregg Olson owner- he owns other franchises in Oregon, California and Washington