I purchased an international travel ticket from asap and insured the ticket with them for unforeseen circumstances. Due to what was going to be a long flight delay, I called and spoke with an asap agent to see if they could rebuke the outbound flights for me. The guy said he would need to cancel the original flights to reschedule. To cut the story short, asap has been bouncing me like a ball from UA to LUFTHANSA and has refused to refund my money. User's recommendation: Don’t buy tickets from asap. Their agents work at cross purpose and can be downright rude when you seek assistance from them. Actually, the cheap tickets from asap are not worth the stress and aggravation that come with it when you need their help.