My daughter, Alexis Naseef - 213 Friendship Road Howell NJ 07731 - School - University of Tampa returned two books with the appropriate paperwork in one box back 12/9/20. Tracking Number via FedEx 772316****92. It was shipped at the local Walgrens. It shows the package delivered on 12/21/20, weight of the package was 6lbs. My daughter has spoken to Chegg numerous times and STILL is being charged monthly. I am demanding that you immediately stop charging her card and issue her a full refund for all changes after 12/21/2020. Please confirm in writing. Regards Laura Morgan User's recommendation: Immediately after contacting Chegg through the email, I received and immediate response and resolution, problem solved!