This is my 4TH Fitbit product in less than 8 years. This model lasted less than 18 months. The response/offer given was a 35% discount off select models on the website. I am NOT investing anymore with a company where the product barely lasts past the warranty period. Both of my sisters-in-laws have had issues with their multiple Fitbit products and DID NOT buy replacements from the company - one purchased an Apple Watch and the other bought a more reliable fitness tracker from another company. User's recommendation: Do not purchase this brand fitness tracker.