26 Nov, 2019 → by ClaimboUser225915
Avoid this hotel at all cost
2
Update by user Nov 26, 2019 My name is John Fortner and my contact information is via email jfort630@***.net Original review posted by user Nov 26, 2019 I stayed at Sleep Inn in Kennesaw, Georgia November 19-21. When I checked in the desk clerk informed me that they were a green hotel and would not be providing maid service the days that I was there. After arriving home I discovered that I had been charged a $150.00 cleaning fee because the room was in "disarray" and they spent 4 hours cleaning it. The time they supposedly spent cleaning is I call B.S. on the other part of their statement causes me great concern. How many times I have slept on dirty sheets or walked on a dirty carpet because the room appeared clean. To leave a room uncleaned because you are a green hotel and expect it to be clean upon checkout is impossible. The worst part of this is the corporate response to this hotel. "The hotel is a franchise and they do not control their billing practices." After being a choice rewards member for many years I expected better from this company. I spend roughly 60 nights a year on the road and have made this chain my hotel of choice but after the blatant theft from this franchisee I will no longer recommend or stay at a Choice Hotel.