The incompetency of Google support knows no bounds. Three weeks ago, applied for a replacement phone (my pixel 4 XL died). Google confirmed the order and told me that the phone will be delivered in two days. First forward till now and still don't have a phone. Every day, they emailed me telling me that a team is working on it. They have no idea what's happening with the phone. They told me that a specialist team is working on the case, but they can't figure out why the phone hasn't arrived. Furthermore, they tried to apologize by giving me store credit. However, they couldn't even get that right. It does not work. https://www.reddit.com/r/GooglePixel/comments/owe7or/google_support_is_absolute_trash/ work. They can't even apologize properly. User's recommendation: Do not buy this product.