I was having major engine issues that should have never happened. I took care of my Tiguan as prescribed and to the letter. Now at 29000 miles my engine failed. The dealership did not seem to understand my concerns. I contacted Ms. Danielle and she became my advocate. Immediately She made my voice heard and suddenly there was a relationship with the dealer, one of caring and understanding. The service manager and his team made it seem like I was their only customer. I was so pleased with the end result. Danielle is fantastic, Love and best wishes, she is my hero! User's recommendation: Buy VW any problems call Danielle.