Mix up on dates. There mistake on dates, my mistake on not looking at email, when calling them to get refund. I explained why I didn't look at email. Because I was on my way to North Dakota to see my sister, who is dying of cancer. They did not care. Was very rude and she would not even let me talk to her Manger, I asked several times. Sad when companies have no companion and double there money. Headquarters didn't care either.