Hello, my name is Cassie Yu. I have been using your vacuum products for the past 30 years and recently purchased your new TriFlex from your website. Despite it being shipped in October I started using n December in our new home, and I am having repeated issues from the start. In January I called your customer service line to help resolve an issue - the recepticle for the debris continued to open up. I was instructed to go to Beverly Hills vacuum which is about 6 miles away. This distance which ordinarily is not an issue, becomes a major issue since I live in Los Angeles. Moving east or west in the city, can take upwards of 60-75 min and for me 45/50 minutes. Last week I called customer service again, because my vacuum just stopped working after working perfectly fine a day ago. I have never had such issues with any of your vacuums. I've purchased four of your vaccums, canisters over the past 30 years. As I upgraded, my vaccum was in perfect working order, which I gave away. I never ever had to go get them repaired like this. I've already spent 2 to 3 hours getting it fixed once and spent another 2 to 3 hours picking it up. Please stand behind your warranty; I refuse to lose another 6 hrs of work, unless you are willing to reimburse me $250 an hour I will not repeat this waste of my time. Even if the vacuum were several years old, I would understand these repeated trips for repair but the vacuum has been used for less than six months and I am being asked to go to repair when this product supposedly is the best in the industry. Most people who use your products have pretty demanding jobs which includes me and I I'm extremely frustrated and totally disappointed by the meaning behind your one-year warranty. Further I requested a callback from a supervisor and was promised within 48 hours. It is of no surprise that I have not received a call from Miele. The operators that I did speak with displayed remarkable ignorance and poor communication style making no effort to help me beyond what I am assuming to be corporate policy that has been passed down.I was stunned to discover that such a high-end product would employ such ignorant and inexperienced staff to help out your customers. Initially I had planned to renovate our new home w all Miele products but I will not be doing that now. I expect Miele to stand behind your product and appreciate that your product should not be breaking down like this. The rightful action is to provide a replacement. Dyson, which I have found to be an inferior product but convenient before the Triflex was launched, has delivered the promise on their warranty. At 14 months I began to have issues and they provided a replacement cordless with expedited delivery. They had informed customer service staff who could direct me to trouble shoot easier issues and when the problem could not be resolved, sent out a replacement. Understanding that time is hugely important to their customer, never wrangled with asking to visit a repair shop. Plse someone contact me and resolve this issue per standards of industry before I go nuts with online reviews. thank you. Cassie