Well I booked a room hotels took my money when I got there to get my room the hotel said they was already booked up no rooms so why would hotels.com take my money knowing this I have no idea then I had to wait on hold for two hours to get in another room with no discount extra free night nothing this is crazy customer service was horrible couldnt understand me wasnt listening to me I didnt get another room until 1 oclock at night then had to check out at 11 thats not right then when I went to check in the hotel said the card the customer service gave declined lucky the lady understood what I was going thru and still let me stay for the night never again will I book thru hotels .com poor service User's recommendation: Nope.