Hello, I don't know if updating my Ring App is what totally screwed up my connection. but since then I started getting blank videos and now it can't even find my device/phone to reconnect. I've called for technical help. but they couldn't. I need someone with higher technical knowledge to help me reconnect or I will have to cancel my account, since it no longer works. Please help Thank you. User's recommendation: Product was fine for 2yrs. Not happy at all with tech help or resolution. Camera lifespan is way too short for the price.