Maria the technician did an amazing job trying to trouble shoot my issues however her supervisor was to call me and that call never happened. I bought my ring device 1.5 yrs ago and for some reason the battery drains quickly. It is not due to the battery because I just purchased a new one 2/2021. I am severely disappointed with the ring company. I whole-heartedly believed in the company through advertisement and it has fell short from my expectations. To add insult to injury, the service recovery is lacking. I spent my hard earned money to support a business that I thought lived up to its name. User's recommendation: Call back as promised.