Delta Airlines mistakenly cancelled my flight. I called IBIS to cancel reservation. The woman desk clerk pretended to not speak English.(I knew she could because have stayed there before).Finance called to cancel in Nigerian (hotel was at airport Lagos Nigeria) and she hung up on him. This was deliberate. Lagos Air Port IBIS needs to give me credit for the $1182 to use there again or refund my money to my credit card. User's recommendation: Do not pay in advance to this hotel.