13 Apr, 2021 → by ClaimboUser796404
Horrible experience!

1

Myself and my family Booked a couple rooms for 2 nights. First night was great. We did bring our dog with us as he is also part of the family. We enjoyed our day full of adventures, the hotel felt cozy as if we were at home. We brought our 4 children to a fun outing and returned to absolute nonsense. Front desk staff stated there were complaints of our dog that neighbors did not like we left him for a few hours. I looked at my voicemail and I had 3 Voicemails 10 min apart giving me 45 min to call for a urber round up my family and return to the hotel before she called animal control. UNREASONABLE. ... I tried to get more details as to what went wrong in the time we left, She then stated due to the multipool complaints of my dog we were asked to leave at 10pm with my entire family. pack up my very tired children with no where to go. From first contact to the threat she made there was 45 minutes total time. Not one word mentioned before. REDICULOUS! Unreasonable. She then proceeded to on her own accord check out another couple that was located on a different floor on their own vacation. She checked them out because they were with us. NOT RIGHT! Also to add in this entire time not one of my family members or friends were disrespectful or argued once. Was told I was not to recieve a refund for my second night. User's recommendation: pick a different hotel.
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